FAQ
Your Ethereal Guide
Ensuring a seamless journey from sketch to silhouette.
Fit & Sizing
How do I choose the right size (and avoid sizing mistakes)?
To ensure a silhouette that fits perfectly, we recommend having your measurements taken by a professional or following our detailed Measurement Guide.
- Between Sizes? We generally suggest choosing the larger size, as it allows our tailors—or your local professional—to easily refine the gown to your exact shape.
- Complimentary Custom Sizing: If you seek an impeccable fit, we offer custom sizing at no additional cost. Our artisans will craft your gown according to your unique proportions.
- Still Unsure? Reach out with your bust, waist, and hip measurements. We would be honored to provide expert guidance.
Ordering & Bespoke
How to order a Custom Design or Change Colors?
We would be honored to craft a gown that reflects your personal style.
- Select the "Custom Size/Color" option on the product page.
- Share your vision: Specify your exact measurements, desired color, or unique design requests in the "Order Notes" at checkout.
Pro Tip: Seeking the Perfect Shade?
To ensure the fabric's texture and tone perfectly match your expectations, we highly recommend experiencing our colors in person by ordering Fabric Swatches first.
Order Fabric Swatches
Timeline & Shipping
When should I place my order?
To ensure your gown receives the dedicated artistry it deserves, we recommend ordering at least 6–8 weeks before your event.
- Artisanal Tailoring (7–12 days): Hand-crafted precision by our experienced tailors.
- Secure Global Shipping (5–10 days): Via DHL/FedEx/UPS with full tracking.
- Peace of Mind: We suggest an additional 2-week buffer for final local steaming or minor personal styling adjustments.
What about international taxes and US duties?
We ship worldwide with 100% insurance against loss or damage.
Exclusively for US Buyers:
We reimburse 100% of your import tariffs. Simply email your invoice to us for a same-day refund.
Safety & Payment
Is my payment secure?
Absolutely. Our checkout is powered by Stripe and PayPal, the world's most trusted payment processors. We utilize industry-standard encryption and never store your credit card information.
Can I pay with a Credit Card without a PayPal account?
Yes! Select "Pay with PayPal," and on the following page, choose "Pay with Debit or Credit Card" to checkout as a guest.
Returns & Peace of Mind
Do you offer returns?
Yes, standard-size gowns (US14 or smaller) can be returned within 14 days of delivery for a 90% refund. Custom-size and custom-color gowns are Final Sale as they are crafted specifically for you.
Understanding Fees (Restocking, Shipping & Tax)
- 10% Restocking Fee: Covers artisanal quality control, inspection, and the delicate repackaging required for high-end couture.
- Non-Refundable Costs: Since shipping services have already been utilized and sales tax incurred to local governments, we are unable to issue a refund for these specific charges.